Security Trust Center

Purpose: This document details the steps we take to ensure the privacy and security of your protected health information (PHI) while allowing you to connect with healthcare groups that provide you with their services.

How does Solera Health keep protected health information safe and private?

Summary: Solera ensures the safety of your health information in digital storage, like a virtual, locked file cabinet. As part of this, Solera obeys all laws on securing your protected health information and keeping it private.

In the world of healthcare, information security is vital. Companies that deal with patient’s personal health information must meet key healthcare regulations for securing all data. When health information was only on paper, security was as simple as using a locked file cabinet. Present day, with the rise of digital information, companies need guidelines for how to store digital information securely and protect it from online threats.

The HIPAA Security Rule is the first set of national standards for protecting digital health information. The goal of this rule is to protect digital information that identifies you, while still allowing healthcare providers access to the information they need.

The HITECH Act gives more severe penalties for not protecting data. Solera Health fully understands these rules and has added security to our digital storage of your health information. This makes Solera Health a leading Cloud Solutions Integrator in healthcare.

To confirm our security, we have undergone a SOC 2 Assessment.

Service Organization Control (SOC) is a set of compliance requirements and auditing processes targeted for third-party service providers. It was developed to help companies determine whether their business partners and vendors can securely manage data and protect the interests and privacy of their clients. SOC 2 (System and Organization Controls 2) is a type of audit report that attests to the trustworthiness of services provided by a service organization. It is commonly used to assess the risks associated with outsourced software solutions that store customer data online.

A SOC 2 Type 2 report is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third-party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.

The core of SOC 2’s requirements the five trust principles, and must be reflected in Solera’s policies and procedures.

  • Security: The system must be protected against unauthorized access and data breach. Some security controls are firewalls, 2FA (two-factor authentication) or MFA (multi-factor authentication), and intrusion detection.
  • Availability: The system should always be up for use by customers. For this to happen, there must be a process to monitor whether the system meets its minimum acceptable performance, security incident handling, and disaster recovery.
  • Processing integrity: Data is accurate and must be delivered on time. This trust principle covers process monitoring and quality assurance.
  • Confidentiality: Confidential data—like personally identifiable information (PII), IP content, and financial data—should be handled well. Some practices for maintaining confidentiality are encryption, limiting access controls only to specific persons, and firewalls.
  • Privacy: Data must be processed according to the company’s data policies and AICPA’s Generally Accepted Privacy Principles (GAPP). Use 2FA, encryption, and proper access controls.
AICPA SOC | Service Organization

What does Solera Health do with protected health information?

Summary: We understand that Protected Health Information (PHI) is personal and private, and we are dedicated to keeping your PHI secure yet accessible as needed for your healthcare.

Part of Solera’s business is an exclusive Platform as a Service (PaaS), meaning it provides the structure to connect various groups to the information they need to provide you their service. Examples would be chronic disease prevention programs, such as the Centers for Disease Control (CDC) and Prevention’s National Diabetes Prevention Program.

We use technology to help others with: service referrals, reimbursement and payment, managing data, enrollment, and boosting consumer engagement.

Our protection of your information includes all administrative, technical, and physical safeguards needed. We store all Information you provide with an authorized and secure cloud services provider. You can read more about this at:

What technologies and practices does Solera Health use to safeguard protected health information?

Summary: Solera Health has years of experience building large scale software solutions and running secure online services using a robust set of security technologies and practices.

To safeguard your information, we:

  • Control identity and user role access to our cloud platforms, data, and applications and enable Multi-Factor Authentication (MFA) for more secure sign-in
  • Defend against threats and malware on all our cloud services
  • Enforce intrusion detection, intrusion protection, distributed denial-of-service (DDoS) attack prevention, extensive monitoring, encrypted key management, regular penetration testing and audits, and data analytics and machine learning tools to help mitigate threats to the Solera systems.
  • Report all security breaches to law enforcement, partners, patients and health companies, as required by law.
  • Provide updated employee training and implement new policies and improve security. Special attention and training is provided to our employees to ensure they are taking all possible steps to protect our systems and the PHI we receive or generate.
  • Encrypt all protected health information. This is covered further below.

How does Solera Health encrypt protected health information?

Summary: Solera employs many solutions to encrypt protected health information while allowing it to still be usable to authorized groups.

Solera’s platform encryption service protects data by using strong, certified standards. It does this while making every data field encryption-aware at the metadata layer, so that features that use encrypted fields still function. There’s no reason to sacrifice usability for security within the Solera platform.

To protect your data from threats, we:

  • Use AES-256 secure encryption of data in transit and at rest
  • Maintain a sophisticated, FIPS 140-2-certified, HSM-based, key management architecture, giving us complete control over the lifecycle of encryption keys
  • Protect data in transit and at rest, including encryption of data, documents, applications, services, communications, and drives
  • Offer support for and use many encryption mechanisms, including SSL/TLS, IPsec, and AES
  • Use BitLocker Drive Encryption on all drives that contain sensitive information
  • Restrict staff access to sensitive data to those with explicit permission and HIPAA training
  • Use the latest protocol TLS 1.1 or higher to provide a more secure environment and continue API and PCI compliance

Does Solera meet the healthcare standards required by law?

Summary: Solera Health meets the highest standards required by laws, and takes the steps needed to continue this.

To confirm that our services meet the highest standards, we:

  • Don’t disclose customer data to any business, individual or government agency unless required by law
  • Conform to HIPAA and HITRUST industry healthcare specific requirements with a comprehensive, compliance framework
  • Routinely test our Infrastructure using third party security companies who have certified that it passes high security controls standards
  • Perform sweeping third-party audits to confirm that Solera Health meets standards needed in new security controls
  • Provide regular training to all employees to follow HIPAA and HITRUST practices in securing PHI data and finding and reporting security breaches
  • Employ a dedicated Security Compliance Team that assess risk on all new business decisions using established policies to safeguard all stakeholders

For any questions regarding Data Security or Compliance processes involving Data Security, please contact Solera Health’s Compliance at: