Solara Health, Inc. obeys federal and state laws and does not discriminate against anyone on the basis of race, color, ethnic or national origin, ancestry, sex, gender, age, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of sex in its health programs and activities. Solera Health, Inc. does not deny services or treat them worse because of their race, color, ethnic or national origin, ancestry, sex, gender, age, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability.
Upon request, Solera Health, Inc. will provide aids and services to individuals with disabilities and language services to individuals whose first language is not English when needed to ensure equal opportunity and meaningful access to the department’s programs, services and activities. Examples of aids and services include, but are not limited to, qualified sign language interpreters, written information in other formats, foreign language interpreters and information translated into other languages. Solera Health, Inc. will provide aids and services in a timely manner and free of charge to individuals regardless of their ability to pay or of their payor source (e.g., Medicaid, Medicare or the Children’s Health Insurance Plan).
If an individual believes discrimination has occurred, a grievance can be filed with Solera Health, Inc. Compliance and Privacy Department at (602) 257-9325 or Complaints@soleranetwork.com.
Civil rights complaints can also be filed with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail, phone, or fax at: (800) 368-1019 Fax: (202) 619-3818 TDD: (800) 537-7697 Email: OCMAIL@hhs.gov
Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.